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Refund policy

Returns & Exchanges & Cancellation

Order Cancellation

Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at service@painevida.com. Your order cannot be canceled once it has been shipped.

Returns

We’re bummed if you're not 100% satisfied with the items you received. Please review our Returns Policy below:

Returns Policy

  1. If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.

  2. The following items are not eligible for returns or exchanges: Bikinis, Tankinis, One-Piece Swimwear and Lingerie.

  3. Items returned must be in their original, unused condition with the original packaging. Item that are worn, damaged, washed or altered in any way will not be accepted for returns

  4. Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.

  5. You will be responsible for any return shipping cost.

  6. Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.

  7. If a return item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. Unless otherwise agreed upon, the refund will be processed through the same payment method of the original purchase. We will notify the buyer if the product or packaging is found used or damaged as we reserve the right to deduct any depreciation in value when refunding the product.

We will gladly accept returns within 14 days from the date you received your items. Please follow the process below to process your returns:

  1. Get in touch with our customer service representative by sending us a request in your account. Alternatively, you can email us at service@painevida.com. Indicate which item(s) you would like to return and the reason.

  2. Our customer service representative will get back to you within 24 hours with a return address for you to ship your parcel.

  3. Place the item(s) in the original packing and seal the parcel securely. Put the return address you received from our customer service representative onto the package.

    Drop off your package at your local post office.


    Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our returns policy.

Exchanges

If you would like to exchange an item, please contact our Customer Service representative by emailing us at service@painevida.com.

day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@painevida.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@painevida.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.